Your Questions, Answered.
SuperFinder provides a simple and convenient platform to locate your lost superannuation. To begin, you can use our website and enter your personal details into our search tool. We will then search through various superannuation databases to help you find your lost super accounts.
Every super fund charges their own set of administration fees, charges, and sometimes even life insurance premiums. Having multiple superannuation accounts may mean you end up paying more fees and charges than you necessarily need to. Generally, maintaining one fund means you will only have to pay one set of fees so your super can grow at a faster pace.
To find your lost super, you will need to provide your full name, date of birth, and your tax file number (TFN) if available. This information is essential to accurately identify and match your details with the superannuation records.
There is no charge or obligation to find and track down all your lost, inactive and active superannuation accounts. If you decide to consolidate all your funds into one account using our service, we charge you a once-off fee that is deducted from your recovered superannuation funds that we find. Our consultants will obtain your verbal and/or written consent and discuss options before proceeding to consolidate your funds. No action is taken and no fee is charged without your prior consent and knowledge at any stage.
Rest assured, our efforts encompass scouring through records dating all the way back to 1992 to locate each and every one of your past superannuation accounts.
You can access your super when you turn 65 (even if you haven’t retired), or when you reach preservation age and retire, or under the transition to retirement rules, while continuing to work. There are very limited circumstances where you can access your super savings early. These circumstances are mainly related to specific medical conditions or severe financial hardship. Your preservation age is not the same age as your pension age. Your preservation age is the age at which you can access your super if you are retired (or have started a transition to a retirement income stream). Your preservation age depends on when you were born.
SuperFinder offers a free basic search service. You can use our platform to locate your lost superannuation accounts without any upfront charges. However, if you choose to consolidate your found super accounts through our service, there may be fees associated with that process. Our consultants will obtain your verbal and/or written consent and discuss options before proceeding to consolidate your funds. No action is taken and no fee is charged without your prior consent and knowledge at any stage.
If an individual becomes qualified for a superannuation benefit, as an overall principle, you must try to get in touch with them as soon as possible. Your superannuation entitlement will usually be deemed as ‘unclaimed super’ if you have failed to contact your super fund.
Unclaimed superannuation falls into the categories listed below:
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member 65 years old or older
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deceased member
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non-member spouse
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small or insoluble lost member account
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Former temporary resident
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Once you've located your lost superannuation accounts using SuperFinder, we can guide you through the consolidation process. Consolidating your super accounts can help you save on fees and make managing your superannuation simpler. Our platform provides step-by-step instructions on how to proceed.
When you get your yearly superannuation statement, check the information to make sure that it is still correct. If you would like advice or some help on this procedure, please contact our team.
Yes, we take the security and privacy of your information seriously. SuperFinder uses encryption and industry-standard security measures to protect your data. We adhere to strict privacy policies and regulations to ensure that your personal information is kept safe and confidential.
If you are unable to locate your lost superannuation using our service, there could be various reasons for this, such as incomplete or inaccurate information. In such cases, we recommend reaching out to your previous employers or contacting the Australian Taxation Office (ATO) for further assistance. Our customer support team is also available to help you explore other options and provide guidance on next steps.
